CANCELLATION POLICY

CANCELLATIONS 48+ HOUR NOTICE REQUIRED TO CANCEL OR RESCHEDULE. FAILURE TO DO SO WILL RESULT IN A 50% CHARGE OF SERVICES BOOKED. EMERGENCIES CONSIDERED AT MY DISCRETION. NO-SHOWS CHARGED 100% FOR SERVICES BOOKED. BALANCE MUST BE PAID BEFORE REBOOKING. LATE ARRIVALS 20+ MINS LATE MAY REQUIRE RESCHEDULING & A 25% SERVICES SCHEDULED CHARGE ILLNESS IF SICK, PLEASE RESCHEDULE. SAME-DAY ILLNESS = 25% SERVICES BOOKED CHARGE. IF YOU SHOW UP SICK, YOU'LL BE SENT HOME AND CHARGED 100%. SERVICE CHANGES 72+ HOUR NOTICE NEEDED TO DOWNGRADE SERVICES. SAME-DAY CHANGES = 50% CHARGE FOR SERVICES BOOKED. ADJUSTMENTS NOT LOVING IT? CONTACT ME WITHIN 7 DAYS FOR A COMPLIMENTARY CORRECTION. NO REFUNDS. NEW CLIENTS 20% NONREFUNDABLE DEPOSIT DUE AT BOOKING. APPLIED TO YOUR FINAL TOTAL. EXTENSION CLIENTS • CONTRACT REQUIRED • 50% NONREFUNDABLE RETAINER TO BOOK • HAIR PURCHASES ARE FINAL-NO REFUNDS